Caltex: This is not how people should be served! Sis on you!

Main Complaint:
Stopped at Caltex on the R101 in Randjiesforntein, Midrand on 28 Apr 2011 @ 1930.

Numerous things indicative of bad attitude and horrible service happened:

• When I asked Silas if the avos were ripe he responded with: 'errrr... aaah'.
• He talked on his phone while ignoring us and not serving us. When I asked if he is going to have a conversation on the phone or serve us he pointed to his phone.
• When I asked who he is talking to on the phone he said 'A friend' and then continued to ignore us.
• I had to repeat every request twice.
• He rung up a 1 kg Whiskas cat food as a R59 bag of 1.75 kg dog food
• I had to ask for a receipt to get one.
• When I showed the wrongly rung up item he looked at me blankly, until I asked that I be refunded on my card. He then proceeded to refund me in cash. The then proceeded to help other customers, ignoring me while I was still trying to buy the cat food.
• He was reluctant to give me the manager's number and started losing his temper with me and we had some unfriendly words.
• There are no owner or management contact details anywhere in the store.

Pathetic. I spent R 120 at your store (R170 - refund) so that I could be insulted, ignored and given attitude?

Caltex can be sure that I'll re-tell and publish this experience everywhere within my means:

• hellopeter.com: My complaint:- http://www.hellopeter.com/caltex-complaint-[564938], other:- http://www.hellopeter.com/search_results.php?search=caltex
  (although I see they only ever respond there with a generic pasted templated response and no one is ever happy with the response or resolution)
• facebook: http://www.facebook.com/CaltexSA
• twitter: http://twitter.com/Caltexsa
• Caltex SA: http://www.caltex.com/contactus/default.aspx?country=7
• Chevron Corp: http://www.chevron.com/products/contact.aspx
• Wherever I can until I get a satisfactory solution

Update: 03 May 2011
Caltex has contact me via Facebook and Twitter and asked for my contact details. These have been supplied to them. To date (and in fairness we have had a lot of public holidays) no contact, except on hellopeter.com. Unfortunately the response on hellopeter.com was exactly what I predicted it would be:

Hello ***,

Thank you for your email. Your complaint has been forwarded to the necessary business consultant for investigation. Once feedback has been received, you will be contacted.

Kind regards
*** *******
Chevron S.

*sigh* - I am NOT holding my breath that the hellopeter.com route is going to bear any fruit, sadly :(


Update: 05 May 2011 - complaint resolved
Caltex has sent me an email with a resolution to the complaint. You can read about it here.

I see the matter as resolved now, thanks Caltex SA